Terms of Service

1. What words mean

• Platform — the Stoop website and software, and everything in it.
• Stoop Data — all company, director, owner (PSC) and contact information in the Platform, including emails and mobiles found through enrichment, and any lists, scores, signals or compilations of it.
• Your Content — what your users type in themselves, such as CRM notes and statuses.
• Order — your plan as agreed with us: price, seats, features and any credits.
• Users — the people you give a login to (each is a “seat”).

2. Who owns what

We (and our licensors) own the Platform and all Stoop Data, including all intellectual property rights and database rights in them. Nothing in these terms transfers ownership of the Platform or Stoop Data to you. Using Stoop — including building lists, adding records to your CRM or enriching contacts — gives you a right to use the data under these terms, not ownership of it.

You own Your Content. You allow us to host and process it to provide Stoop to you.

If you send us ideas or feedback, we may use them freely.

3. Your licence to use Stoop

While your agreement is in force and paid up, we give you a non-exclusive, non-transferable right for your Users to use the Platform and Stoop Data for your own internal business-to-business sales and marketing, within the limits of your Order.

Each login is for one named person. Logins must not be shared, and you’re responsible for everything done under your Users’ accounts.

4. What you must not do

You must not, and must not let anyone else:

• copy, download, scrape, crawl or extract Stoop Data in bulk, by automated means, or beyond the features we provide;
• sell, license, share, publish or give Stoop Data to anyone outside your business, or use it for anyone else’s benefit (including your clients);
• use Stoop Data to build, improve or train a competing database, product or service, or any AI or machine-learning model;
• get around usage limits, access controls or security, or reverse engineer the Platform;
• use Stoop to contact people in a way that breaks the law — including data protection, electronic marketing (PECR) and telephone preference (TPS/CTPS) rules;
• use Stoop Data for anything other than business-to-business purposes, or to make decisions about individuals such as credit, employment, insurance or housing;
• harass anyone, or use Stoop for anything unlawful, misleading or harmful.

If you break this section we can suspend or end your access straight away (see section 10).

5. Data protection

Stoop Data includes personal data about company directors and owners. We are the controller of Stoop Data in the Platform and process it under legitimate interests — see our Privacy Notice.

When you use Stoop Data to contact people, you are a separate controller for that use, and you are responsible for doing it lawfully. In particular you must:

• have your own lawful basis — usually legitimate interests for relevant business-to-business contact — and be able to show it;
• tell people where you got their details when you first contact them, and link to your own privacy notice;
• follow PECR: for example, marketing emails and texts to sole traders and partnerships need consent, and every message must offer an easy opt-out;
• screen calls against the TPS and CTPS where the law requires;
• act on objections and opt-outs straight away, and keep your own suppression list;
• if we tell you someone has asked to be removed from Stoop, stop using and delete any of their Stoop Data you hold outside the Platform.

Where we process Your Content or your Users’ details for you, we do so only to provide Stoop, keep it secure, and follow your reasonable instructions.

Each side will tell the other promptly about any data breach or regulator enquiry that affects the other, and help where reasonable.

6. When someone asks to be removed

Anyone can ask us to remove their details using our removal request page or by emailing [privacy email — to be confirmed]. When we act on a request, we delete that person from the Platform — including from your lists, CRM and enrichment results — and stop them being added back.

If a person asks you to stop contacting them, you must honour that yourself (section 5). If they ask you to remove them from Stoop, please point them to our removal request page.

7. Credits and enrichment

Enrichment uses credits: currently 1 credit for an email and 6 credits for a mobile, charged only when one is found. We may change credit prices for future purchases with notice in the Platform.

Credits are paid for in advance, aren’t refundable, can’t be exchanged for cash, and can only be used on your account. Unused credits end when your agreement ends.

Enriched details come from third-party sources and are matched automatically. We can’t guarantee they’re correct, current or belong to the person; details we can’t tie to the person are shown as a “possible match” and aren’t charged.

8. Fees and payment

You’ll pay the fees in your Order. Subscription fees are invoiced monthly in advance; credit packs are invoiced when you request them. Prices exclude VAT, which you’ll pay on top.

Invoices are due within 14 days. If an invoice is late we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and — after giving you at least 7 days’ notice — suspend your access until it’s paid.

All invoices must be paid in full, including fees for any notice period, when your agreement ends. Fees already paid aren’t refundable except where the law says otherwise or these terms say so.

We may change our prices with at least 30 days’ notice. Changes apply from your next billing period.

9. Free trials

A free trial lasts 7 days unless we agree otherwise. It ends automatically — you won’t be charged unless you choose to continue. We may end or change a trial at any time. Sections 2 to 6 apply during a trial.

10. How long this lasts, and ending it

Your agreement runs month to month from the start date in your Order (or any minimum term in your Order) until either of us ends it. Either of us can end it by giving 30 days’ written notice (email is fine). Fees continue to be payable until the notice period ends.

We can suspend or end your access straight away by notice if you: seriously or repeatedly break these terms (including section 4 or 5); don’t pay an invoice within 14 days of a reminder; or become insolvent or stop trading.

When your agreement ends:

• your licence and all Users’ access end;
• you must pay any outstanding invoices;
• you must stop using Stoop Data and, within 30 days, delete any you hold outside the Platform — except details of people you have since dealt with directly (for example, who became your customers), which you may keep as your own records;
• we may delete your account, lists, CRM records and Your Content after 30 days. Ask us before then if you need a copy of Your Content.

Sections that by their nature should continue (including 2, 4, 5, 8, 10, 12, 13 and 14) survive the end of the agreement.

11. The service

We’ll provide Stoop with reasonable skill and care and aim to keep it available, but we don’t promise it will be uninterrupted or error-free. We may carry out maintenance and improve, change or withdraw features. If we remove a major feature you pay for, we’ll tell you and you may end your agreement.

12. Accuracy of data

Stoop Data comes from public registers (mainly Companies House) and third-party providers. It is provided “as is”. We don’t guarantee that it’s accurate, complete, up to date or fit for any particular purpose, and you should check anything important before you rely on it. To the extent the law allows, we exclude all other warranties and conditions.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can’t be limited by law.

Otherwise, neither of us is liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.

Our total liability under or in connection with these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

These limits don’t apply to your obligation to pay fees, or to your liability under sections 4, 5 or 14.

14. Your responsibility for misuse

You’ll compensate us for any claims, fines, losses and reasonable costs (including legal fees) we suffer because you or your Users broke section 4 or 5, or used Stoop Data unlawfully — for example, contacting people in breach of data protection or marketing law.

15. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for this agreement, unless the law requires otherwise.

16. Changes to these terms

We may update these terms. We’ll give you at least 30 days’ notice of any change that materially affects you, by email or in the Platform. If you don’t agree, you can end your agreement before the change takes effect.

17. General

• These terms and your Order are the whole agreement between us about Stoop. If they conflict, the Order wins.
• You may not transfer this agreement without our consent. We may transfer it to a company in our group or a buyer of our business.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• Notices can be sent by email to the addresses each of us has given.
• If part of these terms can’t be enforced, the rest still applies. Not enforcing a right straight away doesn’t mean giving it up.
• Nobody else has rights under these terms (Contracts (Rights of Third Parties) Act 1999).
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.